Frequently Asked Questions

SIZE CHART of HOODIES AND T SHIRTS

HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE?

For merchandise customer service ONLY, please email - BeckBroJackMerch@gmail.com

We will do our best to get right back to you,  thank you for your patience.

DO YOU SHIP INTERNATIONALY?

Yes, we now ship outside of the United States. Please check the "Shipping" page for more information regarding our international shipping policies.

What Do I Need To Know If I Am An International Customer?

Please be aware that every country is different and some countries will charge additional fees that they may call customs fees, duty charges, VAT charges, Import Taxes, etc.. This is in addition and NOT included in the shipping that you paid when checking out. 

Most countries pick packages at random and you never know if your package will be picked. If customs is holding your package, they may send/leave you a slip or it will be reflected on your USPS tracking information. If you do not pay the charge within a few weeks, they will send the package back to us. We are sorry, but we have no control over whether or not your package will be charged any extra fees and we will not reimburse you for these charges. 

If you are concerned about having to pay the extra fee, please contact your local customs office/post office before ordering and ask if a package form the US that is clothing (which won't be resold) will be charged a customs tax, duty charge, or fee. 

If the package is sent back to us because you did not pay the fees, we will issue a refund for the merchandise only. Shipping is non-refundable. 

BeckBroJack.co is based in the US, therefore ALL prices are in USD. Once you checkout, your bank will automatically pull out the converted amount from your account. 
If you'd like to know what you will be paying after the conversion, you can use Google's currency converter to convert the USD amount into the currency in your country. 

My country does not show up in the drop down menu. Why can't you ship here?

The following countries that the United states will NOT ship to include: Iran, Sudan, Syria, and North Korea. Embargo policies change each year, so Iraq and Cuba are also included in this list. 
We have had to discontinue shipping to certain countries due to their inability to deliver packages securely and as a result of a high volume of lost packages. These countries include: South Africa, African countries, South Korea, Indonesia, India, Philippines, Malaysia and United Arab Emirates.

HOW LONG SHOULD I EXPECT TO WAIT FOR PACKAGES DURING THE HOLIDAYS?

During the holiday season all orders will take extra time to process and expect shipping delays from the post office due to the high volume of Holiday packages.

If you place your order after December 11th, we cannot guarantee that your package will make it to you before Christmas Day due to the heavy Christmas traffic for packages.

HOW CAN I FIND OUT HOW MUCH SHIPPING WILL COST?

Shipping is determined by how much BeckBroJack merch you order (the size and weight) and where you live.  

If you go online to BECKBROJACK.CO and select the items you want, then it will take you to filling out your information/address, then it will take you to shipping. Here, you can see what it costs to ship your purchase.

Priority packages always ship before First Class.

You will receive an automated email saying you have items in your cart but you don’t have to do anything about it. You can delete your cart or you can leave it for a later time.

I PLACED AN ORDER. WHEN WILL I GET IT?

Please allow a few days for us to get your order together. It could be next in the mail or a little longer based on volume.

All orders placed after noon on Friday (US Central Time) will not be processed until the following Monday.

All packages are shipped through USPS or UPS.  Once your order has been processed, you will get an automated email with your tracking number.  You can go to USPS.COM or UPS.COM and click on tracking and enter your tracking number and you can watch your package as it travels to you.

Please keep in mind that when you check out, they are giving you an estimated delivery day: weather or other issues might delay the delivery date.

It may take 1-5 BUSINESS DAYS (MONDAY-FRIDAY) for your package to leave our office. After it has left our office,  if you are using First Class Shipping, it may take 3-10 business days to arrive to your location. Keep in mind that the volume of packages during the holidays may cause a delay, not only in our office, but also at the Post Office, as we/they are working overtime to send all the packages.

If you want your package quicker, you must select "priority mail shipping" OR "priority express mail shipping."  These 2 types of packages are shipped before the First Class Packages at the Post Office and they can ship anywhere from 3-5 days.

Please be patient during the holidays while we fill your order!

I PLACED AN ORDER AND NEVER GOT A CONFIRMATION THAT MY ORDER WAS SHIPPED OR A TRACKING NUMBER, WHAT DO I DO?

Good question, please give us 3-5 business days (Monday - Friday) to get your order together, especially if you place your order during a sale/holiday, or if you placed the order on Friday, Saturday, or Sunday.  After this amount of time has passed, check your email that you made your order under and make sure the email address is correct. If the email address is correct, please check your junk/spam mail. If you still have questions, please contact our customer service at BeckBroJackMerch@gmail.com.

HOW DO I WASH MY BECKBRO MERCHANDISE?

It is best if you wash your Merchandise in cold water.  It will also last longer and not shrink if you hang the items to dry instead of putting them in the dryer.  If you do dry them, the best setting is delicates or low/warm heat cycle, but we cannot guarantee that they won't shrink if you use the dryer.

DO YOU OFFER RETURNS?

We offer returns only if your shirt or hoodie doesn't fit correctly, or you ordered the wrong size.  We do not accept returns/exchanges that have already been worn, washed, or dirty.  If the merchandise cannot be resold due to smell, pet dander or because it is dirty, we will not accept the return.

You have thirty (30) days to return or exchange your merchandise. If you request a return or exchange and it has been 30 days since the date that the package was delivered, we will not accept it.

To return your package, please send it to the address below. After we have received your package we will either issue a refund (if you have already made another order to replace the one you are returning), or send out the correct color or size you want!  Please also send us an email confirming your problem, and letting us know to ship out your new size or color, or issue a full refund if you would like one, so that we will be watching for it. Please include in the return package, your order number, and a printed copy of the email to us (if you made one) or instructions about the size/color for which you want to exchange.  

We do not accept exchanges for posters.

Please keep in mind that you will have to pay for shipping to us and for us to re-ship the package to you once we process the exchange if you are returning the product because you ordered the wrong size or the wrong color.

ADDRESS

BeckBroJackMerch

1544 Bristol Pike

Bensalem, Pa. 19020

United States

CAN I CHANGE MY ORDER AFTER I PLACED IT?

You can if we haven't shipped your product yet.  Email our support team as quickly as possible and we will try to get back to you as soon as possible.  If we haven't shipped your product, we will work on changing your order. If your order has already been shipped, you would have to do the return process discussed above.

IS BECKBROJACK’S MERCHANDISE SOLD ANYWHERE ELSE?

No. BeckBroJack's Merch is only sold on www.beckbrojack.co. The site you are presently on.

THE ITEM I WANT IS OUT OF STOCK, WHEN CAN I EXPECT IT TO BE BACK IN STOCK?

If a piece of BeckBroJack merch is out of stock, you can expect it to take anywhere from 7-14 business days for it to come back into stock!   

WHY IS ONLY FIRST CLASS SHIPPING, PRIORITY MAIL, AND PRIORITY MAIL EXPRESS THROUGH USPS (UNITED STATES PARCEL SERVICE) OFFERED AND WHAT DO THEY MEAN? (FOR US CUSTOMERS ONLY)

We have done our research and the cheapest way to ship is with USPS (United States Parcel Service).  For each order, the shipping is based on the weight and size; this enables us to have the cheapest shipping available.

First Class Shipping is the cheapest but also the slowest and your package may arrive in 7-10 days after it is fulfilled, depending on where you live and how long it spends in Customs.  Priority Mail gives you a tracking number and you should receive it in 3-7 days after it is fulfilled not including time in Customs. Priority Mail Express (the fastest) gives you a tracking number and you should receive it in 2-5 days after it is fulfilled, not including time in Customs.  Please give us 2-3 days to fulfill your order after it has been placed, especially on the weekends and during the Holidays.

DURING HOLIDAYS THE OFFICE IS CLOSED (TIME WITH FAMILY)

• January 1st - New Year’s Day

Orders placed after noon on December 31st will not be processed until January 2nd

• Good Friday / The last Friday in March

Orders placed after noon on the Thursday before Good Friday will not be processed until the following Monday.

• Memorial Day / The last Monday in May

Orders placed after noon on the Friday before Memorial Day will not be processed until the following Tuesday.

• July 4th - Independence Day

Orders placed after noon on July 3rd will not be processed until July 5th.

• Labor Day / The first Monday in September

Orders placed after noon on the Friday before Labor Day will not be processed until the following Tuesday.

• Thanksgiving / The fourth Thursday in November

Orders placed after noon on the Wednesday before Thanksgiving will not be processed until the following Friday.

• December 24th - 26th – Christmas Eve, Christmas Day and the Day after Christmas

Orders placed after noon on the 23th will not be processed until the 27th.

Please give us 2-3 days to fulfill your order after it has been placed, especially on the weekends and during the Holidays.  Thank you for your patience and contact our customer service at beckbrojackmerch@gmail.com if you have questions about your delivery.